FOR NATIONAL ORDERS (Spain), the order preparation takes 1.5 business days, and around 3-4 business days (in total) to be delivered to you, from the day you order to the day it arrives.
FOR INTERNATIONAL ORDERS (Rest of Europe), the order preparation takes 1.5 business days, and around 4-5 business days (in total) to be delivered to you, from the day you order to the day it arrives. For orders in Italy, the order preparation time may take 2-3 business days, and it may take an additional 2-3 business days to be delivered to you, for a total of 4-6 days from the day you order to the day it arrives.
Please be aware that during busy periods such as Black Friday, sales, and promotions, there may be a delay of up to 2 additional business days in shipping times. Your understanding is greatly appreciated.We charge a flat rate for shipping, as follows:
2,95€ for Spain
4,95€ for Italy and Portugal
7€Germany & The Netherlands
10€ UK, Ireland, Austria, Poland, Northern Ireland, Luxembourg, Slovenia, Bulgaria, Estonia, Latvia and Lithuania.
We currently offer free shipping for the previous countries, except UK, for orders over 49€. Free shipping for the UK for orders over 59€. Free Shipping total must equate 49€ or over following the application of discount codes and/or Gift Cards. Certain restrictions may apply.
For our customers outside the EU, please note that our products are shipped from Spain. Your local country's customs may hold the shipment and request that you pay customs duties (after Brexit, it also applies for orders shipped to the UK over 150€).
Please note that all customs duties are the sole responsibility of the customer and we are not liable. Thank you for understanding!
After receiving your order, you have 15 days to make a return. You must email us to verify the order number and confirm your information for the return. Please note that the items returned must be in their original packaging and not used. We cannot consider any items that are used, incomplete, ruined, damaged, or dirty for a refund. Depending on how you ship your package back to us, it may take up to 5 working days for us to receive it if you are shipping within Spain. If you are shipping internationally it could take up to 10 working days for us to receive it. We will request that you provide us with your tracking number, so we may track the order. Once we receive your package and assess the products, we will send you a confirmation email. It will take 1-3 business days to process and refund you the amount of the order, minus shipping fees.
