Our Shipping Rates and Policies

Currently, we offer shipping to Spain, France, Germany, the Netherlands, England, Northern Ireland, Austria, Italy, Belgium, Switzerland, Portugal, Ireland, Slovenia, Luxembourg, Latvia, Poland, Bulgaria, Estonia, and Lithuania. If your country is not on our list, feel free to contact us to see how you can purchase our product locally.

Please be aware that during busy periods such as Black Friday, sales, and promotions, there may be a delay of up to 2 additional business days in shipping times. Your understanding is greatly appreciated.

Standard Shipping Times and Cost

We charge a flat rate for shipping, as follows:

2,95€ for Spain
4,95€ for Italy, France, Belgium and Portugal
7€ Germany & The Netherlands
10€ UK, Ireland, Austria, Poland, Northern Ireland, Luxembourg, Slovenia, Bulgaria, Estonia, Latvia and Lithuania.
25€ for Switzerland*

We currently offer free shipping to the countries listed above, except UK and Switzerland, for orders over 49€. Free shipping for Spain orders over 39€. Free shipping for UK orders over 59€. Free shipping to Switzerland for orders over 99€. Free shipping total must equate to the minimum amount or over following the application of discount codes and/or Gift Cards. Certain restrictions may apply. For customers in Switzerland, we are doing our best to find a better solution and reduce the costs of shipping. Thank you for understanding.

FOR SPAIN, the order preparation time takes 1.5 business days, and around 3-4 business days (in total) to be delivered to you, from the day you order to the day it arrives.

FOR ITALY, the order preparation time may take 2-3 business days, and it may take an additional 2-3 business days to be delivered to you, for a total of 4-6 days from the day you order to the day it arrives.

FOR REST OF EUROPE, the order preparation time takes 1.5 business days, and around 4-5 business days (in total) to be delivered to you, from the day you order to the day it arrives.

FOR UK AND SWITZERLAND

The order preparation time may take up to 2 business days, and around 4-5 business days (in total) to be delivered to you, from the day you order to the day it arrives. However, please note that from time to time we do experience additional delays due to customs. Please contact us if you have any questions about your package. Please note, that customers from Switzerland and the UK (and countries outside of the EU) may need to pay Taxes and Duties for any order above 150€. Please see our FAQs section for more information.

Customs & Import Fees

Customers from Switzerland and UK (and countries outside of EU) may need to pay Taxes and Duties for any order above 150€.

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported. If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your country's specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

If you decide to refuse the customs fee, your parcel will be returned to Le Mini Macaron. We will process your order for a refund and in some instances, a custom handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.

Tracking Information

Once your order ships, you will receive an email from both us and our transport partner company with your tracking number. If you have trouble tracking your package, feel free to contact us with your order number, and we will check its status for you.

Refund and Return Policy

Please review your order carefully before confirming and submitting payment. Unfortunately, once your order is paid and you have received the order confirmation, we cannot make any cancellations or changes to your order.

If you do not wish to keep your order once it is received, you may choose to reject the package from the courier or you may return the package to us. Any return shipping fees would be incurred by you. If you have any questions, please contact us directly.

Product Return Guidelines

After receiving your order, you have 15 days to make a return. You must email us to verify the order number and confirm your information for the return. Please note that the items returned must be in their original packaging and not used. We cannot consider any items that are used, incomplete, ruined, damaged, or dirty for a refund.

Depending on how you ship your package back to us, it may take up to 5 working days for us to receive it if you are shipping within Spain. If you are shipping internationally it could take up to 10 working days for us to receive it. We will request that you provide us with your tracking number, so we may track the order.

Once we receive your package and assess the products, we will send you a confirmation email. It will take 1-3 business days to process and refund you the amount of the order, minus shipping fees.

Defective or Missing Products

If you find you have a defective or missing product, we will replace this for you (at our expense). Please contact us directly if you encounter this and we will be happy to assist you.

Package Delays

Remember to check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed (as can happen sometimes with third-party shipping companies), please contact us and we can find a solution together.