Currently, we offer shipping to Spain, France, Germany, the Netherlands, Austria, Italy, Belgium, Portugal, Ireland, Slovenia, Luxembourg, Latvia, Poland, Bulgaria, Estonia, and Lithuania. If your country is not on our list, feel free to contact us to see how you can purchase our product locally.

Please be aware that during busy periods such as holiday seasons, Black Friday, as well as sales and promotions, there may be a delivery delay of additional business days - as shipping companies require more time. Your understanding is greatly appreciated.

Standard Shipping Times and Cost

Temporary promotion: free shipping on orders over €34 in Italy and €24 in Spain (mainland and Balearic Islands). Offer valid for a limited time.

We charge a flat rate for shipping, as follows:

2,95€ for Spain (we ship to the Spanish mainland and the Balearic Islands with a shipping fee of €2.95. Please note that the Canary Islands are excluded from our shipping service).
4,95€ for Italy, France, Belgium and Portugal
£4.95 for the UK.
7€ Germany & The Netherlands
10€ Ireland, Austria, Poland, Luxembourg, Slovenia, Estonia, Latvia and Lithuania.
20€ for Bulgaria
7.5€ for Switzerland.

Free shipping total must equate to the minimum amount or over following the application of discount codes and/or Gift Cards. Certain restrictions may apply.

FOR SPAIN, the order preparation time takes 1 business day, and around 3-4 business days (in total) to be delivered to you, from the day you order to the day it arrives.

FOR ITALY, the order preparation time takes 1 business day, and it may take an additional 2-3 business days to be delivered to you, for a total of 3-4 days from the day you order to the day it arrives.

FOR REST OF EUROPE, the order preparation time takes 1 business day, and around 4-5 business days (in total) to be delivered to you, from the day you order to the day it arrives.

FOR UK, Unfortunately we are not currently shipping directly to the United Kingdom. However, you can still find us on ASOS UK, Anthropologie, Sephora UK or Nail Polish Direct.

Customs & Import Fees

Customers from countries outside of EU may need to pay Taxes and Duties.

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported. If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your country's specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

If you decide to refuse the customs fee, your parcel will be returned to Le Mini Macaron. We will process your order for a refund and in some instances, a custom handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.

Tracking Information

Once your order ships, you will receive an email from both us and our transport partner company with your tracking number. If you have trouble tracking your package, feel free to contact us with your order number, and we will check its status for you.

RETURNS & EXCHANGES

We want you to love your order. 💅

We put a lot of care into every order, and we want you to feel good about every purchase. If something isn't right, we're here to help.

Here's everything you need to know about returns.

Your Right to Return

You have 15 calendar days from the day you receive your order to request a return.

To be eligible, products must meet the following conditions:

The item is unopened, unused, and in its original packaging
All seals and protective packaging are intact
The item is accompanied by proof of purchase
You submit photos showing the product is unopened and in its original condition, we'll ask for these as part of the return request

🚫 Important: For hygiene reasons, we're unable to accept returns on cosmetic products that have been opened or unsealed after delivery, including partially used items.

What We Don't Accept

Products that have been opened, used, or had their seals removed
Return requests made after the 15-day window
Items without proof of purchase
Damaged products without photographic evidence (see section below)

No Exchanges

We don't offer direct exchanges. If you'd like a different color or product, simply return your item following the steps below and place a new order on our website whenever you're ready.

How to Start a Return

It's simple, just follow these steps:

1. Submit your request Go to your order page or our returns portal and submit a return request. Have your order number and photos of the unopened product ready.

*Our returns portal remains open for 30 days from the date of order creation. However, please note that your right to return is 15 calendar days from the date you receive your order, as stated in our Returns & Exchanges policy. Return requests submitted after 15 days will be reviewed individually by our customer care team and are not guaranteed to be accepted.

2. Hear from our team A member of our customer care team will review your request and get back to you. They'll let you know whether the return has been approved or not. And if approved, they'll also share the return shipping cost with you before anything moves forward.

3. Send your parcel Once approved, you'll receive step-by-step instructions and a QR code to make drop-off easy. Just follow the steps, drop off your parcel, and you're done.

4. We check your return When your parcel arrives at our warehouse, our team inspects the items to confirm everything is in the right condition.

5. Get your refund Once everything checks out, we'll process your refund. The return shipping cost (shared with you in step 2) will be deducted from the total refund amount. Original shipping costs are non-refundable.

⏱️ Refunds are processed within 5–10 business days of receiving and verifying your return, back to your original payment method.

Refused at the Door

Not feeling it before you even open the box? You can refuse the delivery directly with the carrier. The order will be sent back to our warehouse automatically, and we'll process your refund once it arrives, minus the original shipping costs.

Received Something Broken or Wrong?

That's on us, and we'll fix it.

If your order arrived damaged, broken, or incorrect, please contact us within 15 calendar days of receiving it. To process this quickly, we'll need:

Photos clearly showing the damage or issue
Your shipping label

In this case, we'll cover the full cost. Once we verify the situation, we'll either resend your order in perfect condition or issue a full refund, your choice.

Kits

If you're returning a kit, all items in the kit must be returned together.

Gift with Purchase (GWP)

Gift with purchase on orders €X+:

If your order includes a free gift and you're making a return that brings your order total below the qualifying threshold, the gift must also be returned. If the gift is not included in the return, its retail value will be deducted from your refund.

Gift with purchase with bundles:

If you're returning an unopened bundle that included a free gift, the gift must be returned too. If it's not included, its retail value will be deducted from your refund.

Discount Codes

If you used a discount code on your order, your refund will reflect the amount you actually paid not the full retail price. Discount codes are not reinstated after a return.

FAQs

How do I start a return? Head to your order page or our returns portal and submit a request. Our team will get back to you to guide you through the next steps.

How much does a return cost? The return shipping cost will be communicated to you by our customer care team when your return is approved. It will be deducted from your refund, so no upfront payment needed from you.

When will I get my refund? Once we've received and verified your return, refunds are processed within 5–10 business days to your original payment method.

I didn't return my free gift. What happens? If your order included a Gift with Purchase and it wasn't returned, its retail value will be deducted from your refund amount.

My product arrived damaged. What should I do? Contact us within 15 days of receiving your order. Send us photos of the damage and your shipping label, and we'll take care of everything.

Can I exchange a product? We don't offer direct exchanges. Return your item and place a new order on our website for the product you want.

Purchases in Physical Stores of Through Distributors

This policy applies exclusively to purchases made on leminimacaron.eu. If you purchased your product in a physical store or through an authorised distributor, please contact the relevant retailer directly to resolve any issues.

REFUND POLICY

We're here to make it right.

Sometimes things don't go as planned… and that's okay. Whether there's an issue with your order, your product, or something unexpected happened, our team is here to help you find the best solution.

Here's how we handle refunds.

1. Refund After a Return

Once we've received and verified your returned items, we'll process your refund within 5–10 business days to your original payment method.

A few things to keep in mind:

The return shipping cost (shared with you before you sent anything back) will be deducted from your refund
Original shipping costs are non-refundable
If a discount code was used, your refund reflects the amount you actually paid, not the full retail price

2. Issue With Your Order

Received something that isn't right? We'll sort it.

If your order arrived damaged, incorrect, or not as described and you'd prefer not to receive a replacement, we can issue a refund instead. Every case is looked at individually by our customer care team. Depending on the situation, we can:

Resend your item in perfect condition
Send an alternative product
Issue a partial or full refund

We'll always work with you to find the right solution. Just reach out and we'll take it from there.

3. Allergic Reaction

Your safety comes first. In the exceptional case you've experienced an allergic reaction to one of our products, stop using it immediately and get in touch with us.

We'll review your case with care and work with you to find the reason and proceed to refund.

4. Product No Longer Working, 2-Year Guarantee

Our lamps, come with a 2-year guarantee.

If your product stops working within the guarantee period and there's no sign of misuse or accidental damage, we'll send you a replacement at no cost.

To process your claim, we'll need:

Your order number or proof of purchase
A short description of the issue
Photos or a short video showing the problem

Get in Touch

For any of the above, drop us an email at: infoeu@leminimacaron.com

Include your order number, tell us what happened, and attach any relevant photos. Our team will get back to you as soon as possible and guide you through every step.

Legal Notice

Le Mini Macaron reserves the right to amend this policy at any time without prior notice. Changes will take effect immediately upon publication on our website. By making a purchase on leminimacaron.eu, the customer agrees to the terms of the policy in force at the time of purchase. In the event of any fraudulent use of these policies, Le Mini Macaron reserves the right to reject the request and take appropriate action.

Last updated: 2026