Our Shipping Rates and Policies

Currently, we offer shipping to Spain, Germany, the Netherlands, England, Northern Ireland, Austria, Italy, Portugal, Ireland, Slovenia, Luxembourg, Latvia, Poland, Bulgaria, Estonia, and Lithuania. If your country is not on our list contact us to see how you can purchase our product locally. 

Please be aware that during busy periods such as Black Friday, sales, and promotions, there may be a delay of up to 2 additional business days in shipping times. Your understanding is greatly appreciated.

Standard Shipping Times

FOR NATIONAL ORDERS (Spain), the order preparation takes 1.5 business days, and around 3-4 business days (in total) to be delivered to you, from the day you order to the day it arrives.

FOR INTERNATIONAL ORDERS (Rest of Europe), the order preparation takes 1.5 business days, and around 4-5 business days (in total) to be delivered to you, from the day you order to the day it arrives. 

For orders in Italy, the order preparation time may take 2-3 business days, and it may take an additional 2-3 business days to be delivered to you, for a total of 4-6 days from the day you order to the day it arrives. 

Please be aware that during busy periods such as Black Friday, sales, and promotions, there may be a delay of up to 2 additional business days in shipping times. Your understanding is greatly appreciated.

For UK Orders:

BREXIT Update - The order preparation time may take up to 2 business days, and around 4-5 business days (in total) to be delivered to you, from the day you order to the day it arrives. However, please note that from time to time we do experience additional delays due to new BREXIT customs law. Please contact us if you have any questions about your package. Thank you for your patience! 

Once your order ships, you will receive an email from both us and our transport partner company with your tracking number. If you have trouble tracking your package, feel free to contact us with your order number, and we will check its status for you.

Shipping Costs

We charge a flat rate for shipping, as follows:

  • 2,95€ for Spain
  • 4,95€ for Italy and Portugal
  • 7€ Germany & The Netherlands
  • 10€ UK, Ireland, Austria, Poland, Northern Ireland, Luxembourg, Slovenia, Bulgaria, Estonia, Latvia and Lithuania.

We currently offer free shipping for the previous countries, except UK, for orders over 49€. Free shipping for the UK for orders over 59€. Free Shipping total must equate 49€ or over following the application of discount codes and/or Gift Cards. Certain restrictions may apply. 

For our customers outside the EU, please note that our products are shipped from Spain. Your local country's customs may hold the shipment and request that you pay customs duties (after Brexit, it also applies for orders shipped to the UK over 150€). Please note that all customs duties are the sole responsibility of the customer and we are not liable. Thank you for understanding!

Tracking Information

Once your order ships, you will receive an email from both us and our transport partner company with your tracking number. If you have trouble tracking your package, feel free to contact us with your order number, and we will check its status for you.

Refund and Return Policy

Please review your order carefully before confirming and submitting payment. Unfortunately, once your order is paid and you have received the order confirmation, we cannot make any cancellations or changes to your order.

If you do not wish to keep your order once it is received, you may choose to reject the package from the courier or you may return the package to us. Any return shipping fees would be incurred by you. If you have any questions, please contact us directly. 

Product Return Guidelines

After receiving your order, you have 15 days to make a return. You must email us to verify the order number and confirm your information for the return. Please note that the items returned must be in their original packaging and not used. We cannot consider any items that are used, incomplete, ruined, damaged, or dirty for a refund.

Depending on how you ship your package back to us, it may take up to 5 working days for us to receive it if you are shipping within Spain. If you are shipping internationally it could take up to 10 working days for us to receive it. We will request that you provide us with your tracking number, so we may track the order.

Once we receive your package and assess the products, we will send you a confirmation email. It will take 1-3 business days to process and refund you the amount of the order, minus shipping fees.

Defective or Missing Products

If you find you have a defective or missing product, we will replace this for you (at our expense). Please contact us directly if you encounter this and we will be happy to assist you.

Package Delays

Please be aware that during busy periods such as Black Friday, sales, and promotions, there may be a delay of up to 2 additional business days in shipping times. Your understanding is greatly appreciated.

Remember to check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed (as can happen sometimes with third-party shipping companies), please contact us and we can find a solution together.