Our Shipping Rates and Policies
Currently we offer shipping to Spain, Germany, the Netherlands, England, Northern Ireland, Austria, Italy, Portugal, Ireland, Slovenia, Luxembourg, Latvia, Czech Republic, Hungary, Poland, Bulgaria, Estonia, Finland, Lithuania, Malta and Romania. If your country is not showing on our list, feel free to contact us to request if we can ship to your country. Please understand that while we wish we could ship globally, we restrict our shipping countries to regions we feel confident that our products can be delivered in a secure and timely fashion.
Orders are shipped from Spain via Celeritas (Envialia for domestic orders and Seur for International orders) and take an average of 3-4 business days for Spanish shipments and average of 7 business days for international shipments.Orders shipped to Malta can take longer to arrive. Please note that these times do not include weekends and holidays.
We charge a flat rate for shipping, as follows:
- EUR €5 for Spain (Except for Canarias)
EUR €7 Italy, England, Portugal, Germany & The Netherlands
EUR €10 Spanish autonomous cities Ceuta and Melilla, Ireland, Austria, Poland, Northern Ireland, Czech Republic, Luxembourg, Slovenia, Bulgaria, Estonia, Finland, Hungary, Latvia, Lithuania, Malta and Romania.
This means that you always only pay for the shipping cost for one item! We cover all of the additional costs for orders over 1 kit.
We currently offer free shipping to the Spanish peninsula for orders over EUR €50 and free shipping to the rest of Europe for orders over €60. Certain restrictions may apply. Please contact us for more details.
Once your order ships, you will receive an email from both us and our transport partner company Celeritas with your tracking number. Please note that all the shipments can be tracked via Celeritas. If you have trouble tracking your package, feel free to contact Celeritas customer service team via chat on their site or phone number (+34) 902 044 944 with your order number, and they will check its status for you.
Our Refund and Return Policy
At the moment, we are not able to offer refunds for purchases made on our website. If, however, you find you have a defective product, we will be happy to replace this for you (at our expense), if you can provide photos or video of the problem. We have a very low defect rate, but as with any manufactured product, it does happen from time to time. Please contact us directly if you encounter this and we will be happy to assist you!
If your package is extremely delayed (as can happen sometimes with international shipments), you may contact us if you prefer a refund on your order. We can provide refunds on the product cost + the shipping cost, if the package can be returned to us and/or the delay of the shipping is due to our fault or the fault of our shipping agent. However, we cannot provide full refunds if the package is safely en route to your address, or if the package is undeliverable due to the mailing address being submitted incorrectly to us. In these cases, the shipping fee may not be refunded to you. Please check carefully your address details when you submit your order to ensure that there are no delays with your shipment. Refunds as related to shipping delays will be handled on a case-by-case basis. Please contact us with any specific questions.