Currently, we offer shipping to Spain, France, Germany, the Netherlands, Austria, Italy, Belgium, Portugal, Ireland, Slovenia, Luxembourg, Latvia, Poland, Bulgaria, Estonia, and Lithuania. If your country is not on our list, feel free to contact us to see how you can purchase our product locally.
Please be aware that during busy periods such as holiday seasons, Black Friday, as well as sales and promotions, there may be a delivery delay of additional business days - as shipping companies require more time. Your understanding is greatly appreciated.
Standard Shipping Times and Cost
Due to a high volume of orders, processing and shipping times are currently delayed. We are working diligently to fulfill all orders as quickly as possible while maintaining our quality standards.
Temporary promotion: free shipping on orders over €34 in Italy and €24 in Spain (mainland and Balearic Islands). Offer valid for a limited time during end of April and Early May of 2026.
We charge a flat rate for shipping, as follows:
- 2,95€ for Spain (we ship to the Spanish mainland and the Balearic Islands with a shipping fee of €2.95. Please note that the Canary Islands are excluded from our shipping service).
- 4,95€ for Italy, France, Belgium and Portugal
- 7€ Germany & The Netherlands
- 10€ Ireland, Austria, Poland, Luxembourg, Slovenia, Estonia, Latvia and Lithuania.
- 20€ Bulgaria.
Free shipping total must equate to the minimum amount or over following the application of discount codes and/or Gift Cards. Certain restrictions may apply.
FOR SPAIN, the order preparation time takes 1.5 business days, and around 3-4 business days (in total) to be delivered to you, from the day you order to the day it arrives.
FOR ITALY, the order preparation time may take 2-3 business days, and it may take an additional 2-3 business days to be delivered to you, for a total of 4-6 days from the day you order to the day it arrives.
FOR REST OF EUROPE, the order preparation time takes 1.5 business days, and around 4-5 business days (in total) to be delivered to you, from the day you order to the day it arrives.
FOR UK
Unfortunately, we are not currently shipping directly to the United Kingdom. However, you can still find us on ASOS UK, Anthropologie, Sephora UK or Nail Polish Direct.
Please note: We offer Pickup Points for ease of collection in the following territories: The Netherlands, Belgium, Germany, France, Italy and Spain.
Customs & Import Fees
Customers from countries outside of EU may need to pay Taxes and Duties.
When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported. If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your country's specific regulations.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
If you decide to refuse the customs fee, your parcel will be returned to Le Mini Macaron. We will process your order for a refund and in some instances, a custom handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.
Tracking Information
Once your order ships, you will receive an email from both us and our transport partner company with your tracking number. If you have trouble tracking your package, feel free to contact us with your order number, and we will check its status for you.
Standard Return Policy (15 days)
For any other issue with your order, whether you are a new or returning customer, our Standard Return Policy applies.
What is covered?
• Product clearly damaged on arrival (photographic evidence required before opening the outer packaging).
• Faulty or not-as-described product. Photos or video are required as evidence.
• Incorrect product received (different from what was ordered).
• Sealed, unopened and unused product whose purchase has not been satisfactory for you.
The request must be made within 15 calendar days of receiving the order. Requests made after this period will not be eligible.
How to initiate a claim?
Email us at infoeu@leminimacaron.net
• Order number and email address used for the purchase.
• Detailed description of the problem.
• Photos or video of the faulty or damaged product (including packaging, lot number and expiry date if visible).
Product Return Guidelines
After receiving your order, you have 15 days to make a return. You must email us at infoeu@leminimacaron.net to verify the order number and confirm your information for the return.
Depending on how you ship your package back to us, it may take up to 5 working days for us to receive it if you are shipping within Spain. If you are shipping internationally it could take up to 10 working days. We will request that you provide us with your tracking number so we may track the order.
Once we receive your package and assess the products, we will send you a confirmation email. It will take 1–3 business days to process and refund you the amount of the order, minus shipping fees.
Additional conditions
• We only accept returns of unopened products with intact original packaging, except in cases of demonstrable defect. We never sell second-hand products.
• If your order includes a set, bundle or multipack, any refund or replacement will be limited to the specific faulty or damaged item, not the full bundle.
• Refunds will be issued to the original payment method within up to 14 days of the request being accepted.
• If you used a discount or promotion, the refund will be calculated based on the price paid, not the base price.
• Shipping costs may be deducted if the refund brings the total below the free shipping threshold.
• Free gifts and associated promotions are not covered by this policy.
Important Instructions for Returns
⚠️ IMPORTANT: Do NOT send any product back without first contacting our team and receiving authorisation.
If you send a product back without prior authorisation, we cannot guarantee that your refund or exchange will be processed correctly.
If a physical return is required:
• Our team will provide you with clear instructions on how to proceed. Do not use return addresses found on third-party websites, these are incorrect. The official return address will only be provided by our team via the contact email.
• Return shipping costs are the customer’s responsibility, unless our team explicitly states otherwise.
• Returned products are inspected for quality and hygiene reasons. Items that appear opened, used, or with damaged packaging will not pass inspection and will be discarded without a refund.
Defective or Missing Products
If you find you have a defective or missing product, we will replace this for you (at our expense). Please contact us directly if you encounter this and we will be happy to assist you.
Package Delays
Please be aware that during busy periods such as holiday seasons, Black Friday, as well as sales and promotions, there may be a delivery delay of additional business days. Your understanding is greatly appreciated.
Remember to check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed, please contact us at infoeu@leminimacaron.net and we can find a solution together.
Purchases in Physical Stores of Through Distributors
This policy applies exclusively to purchases made on leminimacaron.eu. If you purchased your product in a physical store or through an authorised distributor, please contact the relevant retailer directly to resolve any issues.
Legal Notice
Le Mini Macaron reserves the right to amend this policy at any time without prior notice. Changes will take effect immediately upon publication on our website. By making a purchase on leminimacaron.eu, the customer agrees to the terms of the policy in force at the time of purchase. In the event of any fraudulent use of these policies, Le Mini Macaron reserves the right to reject the request and take appropriate action.
Last updated: 2026