TERMS & CONDITIONS OF USE AND PURCHASE

TERMS AND CONDITIONS OF USE AND PURCHASE

We recommend that you carefully read these Terms of Use as well as the legal notice contained on this website, to participate, as a user, in a responsible manner and ensuring that all of the conditions set out below are met, accepting with its use by the user these conditions as well as the provisions of the legal notice text of this. 

 Therefore, it is recommended that the User read them carefully each time they access the Website.

 

USERS

By the nature of the Website, as well as its content and purpose, the navigation that can be carried out by it may or may not be enjoying the status of USER.

 

Registered user

Anyone who wants it and who is over 18 years of age with sufficient legal capacity can create their own account by entering all the data requested in the "user registration" section. You may also choose to register using your Social Media USER (SNS) data so that we can use the data provided by the SNS to register: such as your "real" name, profile picture, email address, and any other information you make public through the applicable SNS.

The user with its complementation declares that all the data that he has provided are true, that they correspond to his person and having accepted the privacy policy, and in particular the detailed legal notice and privacy policy of this website regarding the data protection regulations:

The personal data you have provided us will be processed and incorporated into a File responsibility of Camelia Beauty Spain SL. In accordance with the provisions of the articles in the Regulation (EU) 2016/679, Protection of Personal Data, we inform you that you can execute the rights of access, rectification, deletion, opposition, limitation as well as portability of your data at the address Carrer de Roger de Llúria 118 - #3-2. 08037 Barcelona  as well as by email to info@leminimacaron.com

Once the user has completed the registration procedure, they will be able to access their personal area, where they can access both the history and details of their transactions, promotions or discounts available, as well as their personal data, being able to make the relevant modifications; as well as unsubscribe from the created account.

 The User will choose a password to authenticate their identity at the time of accessing the website; you must keep this password confidential by not sharing it with third parties, modifying it at any time and in the event that you consider that it may be shared with other users by doing so immediately.

Non-registered user

 In order to make purchases you do not need to be registered as a registered user if you do not wish to; but you only have to fill out the online order form, accepting the processing of these in accordance with the data protection regulations and in the terms detailed in the legal notice and privacy policy.

In this case, the user will not have their own account where they can access and review their purchases, promotions, etc. Being that the only data provided was to be able to make the requested purchase.

 

PURCHASE PROCEDURE

Ordering process and payment

In order to make a purchase on this website you can make it by following the procedure detailed in the previous section under the heading "Do you already have an account? Log in" – you can be validated as a user from the beginning of the purchase procedure or at the end of the procedure validate it or by completing the order form enabled on the website. 

 Published prices are valid except in case of typographical error. Prices, features and availability of products marketed by the website may vary. In the face of this fact, the customer will be informed before accepting any order.  

The price of the product is the one that is in force at the time of acceptance of the order. The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. Prices may change at any time, but (except as set forth above) any changes will not affect orders for which we have already sent you an order confirmation.

 

 PAYMENT CONDITIONS

To make payments our website uses the Shopify Payments system. Through this system the USER may pay through the following means:

  • Credit/debit card: Mastercard, Visa, American Express, Discover
  • Paypal
  • Google Pay
  • Apple Pay
  • Shop Pay

If the website redirects you to a payment platform, it works through the maximum security measures available in the industry through a secure server using SSL protocol

In no case, does CAMELIA BEAUTY SPAIN SL store this data, since it is only stored under the responsibility of the company that offers the payment platform; who will inform and pay CAMELIA BEAUTY SPAIN SL the correct payment or report the incident produced in it.

Once it has been verified that the payment procedure has been successfully carried out by any of the available means, CAMELIA BEAUTY SPAIN SL will issue the corresponding proof of purchase to the email address provided by the user. If you wish, you can contact us via email info@leminimacaron.com or telephone + 34 934 998 280, to request that we send you proof of purchase by post or other equivalent means.

 

ORDERS DELIVERY

We currently offer shipments to Spain, Germany, Netherlands, United Kingdom, Ireland, Austria, Italy, Portugal, Ireland, Luxembourg, Poland, Croatia, Bulgaria, Estonia, Greece, Latvia, Lithuania. If your country is not listed, do not hesitate to contact us to request a shipment to your country.

The order is sent by our courier services informing the user of the cost of the same during the purchase procedure and before finalizing it.  

The shipment of orders will be made immediately at the formalization of the payment.

It should be noted that from our Customer Service department we will keep you informed of their status during preparation and shipping whenever you wish.

Only the consumer will be responsible for the decrease in the value of goods resulting from handling products other than that necessary to ensure their nature, characteristics or operation.   

It is reminded that all products have a 2-year warranty from the date of the invoice, except for properly identified products that have a lower warranty because they are thus regulated by the regulations.

Shipping costs

We charge fixed shipping costs:

  • €2.95 euros for Spain (Except the Canary Islands, Ceuta and Melilla)
  • €4.95 for Italy and Portugal
  • € 7 for Germany, Netherlands, United Kingdom
  • €10 for Ceuta and Melilla, Austria, Poland, Ireland, Luxembourg, Slovenia, Ireland, Croatia, Estonia, Greece, Latvia and Lithuania

Free shipping

We currently offer free shipping to the countries mentioned above for orders over €49. Certain exceptions may apply.

Free shipping for UK for orders over 59€. Certain restrictions may apply. Please contact us for more details.

 

CUSTOMS' DUTIES
For our customers outside the EU, please note that our products are shipped from Spain. Your local country's customs may hold the shipment and request that you pay customs duties (after Brexit, it also applies for orders shipped to UK over 150€). Please note that all customs duties are the sole responsibility of the customer and we are not liable. Thank you for understanding!

 

DELIVERY ADDRESS

When filling in the purchase details, it is possible to send it to a different address than the billing address.

To do this, simply select the address you consider appropriate when filling in the data or when entering an address other than the tax address, at the time of registration or even at the time you are placing the order.

You can do this from the add or modify delivery address functions you'll find when you select your payment method. In this case, the recipient of the shipment will not receive the invoice of the order; this will reach the buyer.

In any case, it shall be understood that the delivery has been formalized when it has been delivered to the person at the address indicated, even though it is different from the designated.

 

 DELIVERY PERIOD TIME

Orders are shipped from Spain with Celeritas (Envialia for national shipments) and with GLS (for the rest of Europe). Shipping arrives 2-4 working days for orders to Spain (peninsula) and between 5 and 7 working days for other countries.  

 

IMPORTANT:

Please note the times indicated when placing your order. The vast majority of orders are delivered on time, but please note that due to factors such as measures imposed by COVID-19 and/or closures in some territories, your order may be delayed. We make every effort to ensure that your order is always delivered on time.

In the event of any atypical or unexpected delay, our customer service team will contact the buyer to notify you of the incident that has happened, in order to decide whether you have an interest in proceeding with the order process or not. In the case of the lack of stock of a product, you will be informed of the expected delivery time to confirm your interest. 

For the cost of shipments outside these destinations please consult our customer service.

Tracking shipments

Once your order has been shipped, you will receive an email from us with the tracking number.

Please note that shipment tracking can be done in Celeritas for all shipments. If you have any problems tracking your package, please send us an email with your order number, so we can check its status. Or contact Celeritas directly by phone (+34) 902 044 944 or on the same website. 

For any questions or suggestions please contact us and we will assist you as soon as possible.

 

RIGHT OF WITHDRAWAL

In accordance with the regulations of consumer and user protection, once the purchase has been made the user has 14 calendar days to exercise his right of withdrawal from the reception at the indicated address of the product purchased from CAMELIA BEAUTY SPAIN SL; provided that the user holds the status of end user in accordance with the applicable regulations. 

 The user must contact CAMELIA BEAUTY SPAIN SL via the following email info@leminimacaron.com,  claiming that he wants to exercise his right of withdrawal.  

To be address to: CAMELIA BEAUTY SPAIN SL

 I hereby inform you that I have desisted from our sales contract referred below

  • Reference (order number or bill)
  • Received order date __/__/____
  • Name of the person who exercises the right (consumer/s and user/s)
  • Address of the person who exercises the right: ______________________________________________________________________________
  • Email address of the person who exercises the right: _____________________
  • (mandatory in case it is sent electronically)

  • Date: __/__/____
  • Signature of the consumer/s and user/s
  • (only if it is submitted in paper format)

At this time, you will be informed of the procedure that will be carried out to collect the products; and that once received and verified that they are in perfect condition, will be when the amount paid is returned, except for the return costs of the product that generates the withdrawal of the purchase, which will be borne by the customer. 

Once this period is over, CAMELIA BEAUTY SPAIN SL does not accept withdrawal returns on the services purchased.

 

CONFLICT RESOLUTION

We inform you that CAMELIA BEAUTY SPAIN SL is not adhered to any consumer or arbitration dispute resolution platform, being available to its users-customers in the customer service channels contained on the Web.

However, in accordance with Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters, a European dispute resolution platform is reported, which may be used in the field of electronic commerce; you can get more information at:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

 

APPLICABLE LAW AND JURISDICTION

The company reserves the right to modify this Policy at any time, informing of the substantial changes made. These changes shall have no retroactive effect - unless they are legal impositions - and shall apply three 30 days after the publication of the relevant notice. If the user does not agree with the modifications, we recommend that you do not make use of the website.

These general conditions are governed by Spanish law, the Spanish Courts and Tribunals being competent to know how many questions are raised about the interpretation, application and compliance of them.