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How long does it take to ship my package?
FOR NATIONAL ORDERS (Spain), the order preparation time takes 1.5 business days, and around 3-4 business days (in total) to be delivered to you, from the day you order to the day it arrives. FOR I...
How do I find my tracking number?
Once your order ships, you will receive an email from both us and our transport partner company with your tracking number. If you have trouble tracking your package, feel free to contact us with yo...
My package was indicated as delivered, but I have nothing in my mailbox. What should I do?
In some cases, carriers update the delivery status before delivering the package. Please wait 24 hours to see if the product will be delivered. If you still do not receive it, please email us and ...
Can I modify my order (content, contact details, address, etc.)?
Please review your order carefully before confirming and submitting payment. Unfortunately, once your order is paid and you have received the order confirmation, we cannot make any cancellations or...
Unfortunately, once your order is paid and you have received the confirmation, our system does not allow us to make any changes or cancellations. If you do not wish to keep your order once it is r...
I placed my order but I forgot to use my promo code.
Unfortunately, no. Once the payment has been processed, we cannot make any changes to your order. But don’t worry! Subscribe to our newsletter and we’ll keep you up to date with all the deals and p...
How do I use my promo code? Can several be combined?
Desktop: Once your cart is ready, at the delivery address step, on the right you will see a field to fill in and apply your promo code. Please note: you can only use one discount code per order. M...
What are the payments you accept?
We accept all major credit cards, Paypal, Google Pay, and Shop Pay.