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Currently, we offer shipping to Spain, Germany, the Netherlands, England, Northern Ireland, Austria, Italy, Portugal, Ireland, Slovenia, Luxembourg, Latvia, Poland, Bulgaria, Estonia, and Lithuania...
What are the standard delivery fees and times?
We charge a flat rate for shipping, as follows: 2,95€ for Spain 4,95€ for Italy and Portugal 7€ Germany & The Netherlands 10€ UK, Ireland, Austria, Poland, Northern Ireland, Luxembourg, Sloven...
Why is it taking so long to receive my package?
Please check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed (as can happen sometimes with thir...
If you find you have a defective or missing product, we will replace this for you (at our expense). Please contact us directly if you encounter this and we will be happy to assist you.
I placed my order this weekend, when will you ship my order?
days (in total) to be delivered to you, from the day you order to the day it arrives. For the rest of Europe and the UK, the order preparation time may take up to 2 business days, and around 4-5 b...
How long does it take to ship my package?
FOR NATIONAL ORDERS (Spain), the order preparation time takes 1.5 business days, and around 3-4 business days (in total) to be delivered to you, from the day you order to the day it arrives. FOR I...
How do I find my tracking number?
Once your order ships, you will receive an email from both us and our transport partner company with your tracking number. If you have trouble tracking your package, feel free to contact us with yo...
My package was indicated as delivered, but I have nothing in my mailbox. What should I do?
In some cases, carriers update the delivery status before delivering the package. Please wait 24 hours to see if the product will be delivered. If you still do not receive it, please email us and ...