Le Mini Macaron Blog

What if I don't pay the customs duty?

If you decide to refuse the customs fee, your parcel will be returned to Le Mini Macaron.  We will process your order for a refund and in some instances, a custom handling fee may be deducted from ...

Do I need to pay a customs duty fee on my purchase?

Customers from Switzerland and UK (and countries outside of the EU) may need to pay Taxes and Duties for any order above 150€.

What is customs duty?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being i...

Customs & Import Fees

Customers from Switzerland and UK (and countries outside of EU) may need to pay Taxes and Duties for any order above 150€.

Where do you ship to?

Currently, we offer shipping to Spain, Germany, the Netherlands, England, Northern Ireland, Austria, Italy, Portugal, Ireland, Slovenia, Luxembourg, Latvia, Poland, Bulgaria, Estonia, and Lithuania...

What are the standard delivery fees and times?

We charge a flat rate for shipping, as follows: 2,95€ for Spain 4,95€ for Italy, France, Belgium and Portugal 7€ Germany & The Netherlands 10€ UK*, Ireland, Austria, Poland, Northern Ireland, ...

Why is it taking so long to receive my package?

Please check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed (as can happen sometimes with thir...

A product is missing from my package, a product arrived broken, or a product is defective, what should I do?

If you find you have a defective or missing product, we will replace this for you (at our expense). Please contact us directly if you encounter this and we will be happy to assist you.

I placed my order this weekend, when will you ship my order?

days (in total) to be delivered to you, from the day you order to the day it arrives. For the rest of Europe and the UK, the order preparation time may take up to 2 business days, and around 4-5 b...

What is your return policy?

After receiving your order, you have 15 days to make a return. You must email us to verify the order number and confirm your information for the return. Please note that the items returned must be ...